Get AS400 JobsGet AS400 Jobs

Technical Systems Support

Technical Support Analyst
Cary, NC

Kerridge Commercial Systems Group company, provides fully integrated software and services focused on the distributive trades, specifically the building materials, lumber, floor coverings, home dcor, electrical and plumbing distribution, wholesale and retail and auto parts distribution markets.

Our functionally rich software provides our customers with a fully integrated solution supporting the distributive trades including sales order processing, Finance, CRM, warehouse management, delivery management, equipment leasing, light manufacturing, EDI, online trading, business intelligence and mobile ready.

Kerridge Commercial Systems aims to provide our customers with a choice of deployment options ranging from cloud-based software where we manage the core software on behalf of the customer through to the traditional on-premises deployment. Your Business Your Way.

We have an exciting opportunity as a Technical Support Analyst for our Navigator Software team, post implementation. As a Technical Support Analyst, you will be responsible for assisting customer with queries and problems relating to the Navigator software. This is a great opportunity, due to growth in the organization and an addition of products.

Take ownership of a wide variety of calls and problems
Ensure all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
Escalate calls and seek advice when appropriate
Update customers regarding the status of their calls
Alert senior personnel and/or any of the other Support Managers as necessary regarding any sensitive customer issues
Work with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
Continue and pro-actively acquire and retain knowledge of products and systems
Take initiative and identify ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
Following and applying the standard Commercial Software Support Procedures and Practices
Undertaking any other projects as required by their Manager or the Service Management Director

Education: BS/BA preferred but not required
Minimum Experience:
Experience in a customer-focused role in a service oriented environment
Strong communication skills both verbal and written
Level 2 call center experience
Proven analytical and problem solving skills

Preferred Experience:
Knowledge of the ERP Application software
Experience in a software support environment or similar

Other Knowledge, skills or abilities:
Excellent written and verbal communication skills with the ability to communicate at both board and end user level
Strong interpersonal skills with the ability to interact with diverse groups of individuals and maintain effective working relationships within a team environment
Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
Ability to present in a professional and structured manner up to board level
Ability to investigate issues and generate an effective solution in a systematic and logical manner
Strong organizational skills and the ability to manage a workload
Be calm under pressure and manage stressful situations
Adopt a positive, pro-active approach to work.
Ability to recognize how, when and to whom an issue should be escalated

Travel Requirements:
Occasional travel (2-3 times per year)

Kerridge Commercial Systems is an Equal Opportunity Employer
Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs

Employer Information

Previous Page New Search

I like the searches and I have found some good job opportunities through this site. I am not working yet, but I feel I might find the right job soon.

Rhonda Adams, AS400 Computer Operator Analyst

Join 3,644 other AS400 Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other AS400 Jobs in North Carolina

  1. CDL A Owner Operator Team Drivers

    Cary, NC
    - $0 down or low down payments are available, no credit check, weekly truck payments as low as $400 - $500...
  2. Owner Operator LTL Truck Driving Job Hiring Now

    Cary, NC
    as $400 - $500 for both Solo and Team Owner Operators. *Programs are available through 3rd party...
  3. CDL-A Lease Purchase / Owner Operator Truck Driver

    Cary, NC
    payments as low as $400 Average length of lease 12-36 months Escrow account of $1,000 Maintenance escrow...
  4. Director of Purchasing

    Asheboro, NC
    of progress and corrective actions as it pertains to supplier performance. * Identify new vendor and...
  5. CDL-A Lease Purchase / Owner Operator Truck Driver

    Roxboro, NC
    payments as low as $400 Average length of lease 12-36 months Escrow account of $1,000 Maintenance escrow...
  6. Partner with the Carrier Voted #1 in LP Program...

    Raleigh, NC
    with your personal trucking business.With payments as low as $400/week, equipment rental has never...
  7. Help Desk Support //Cary, NC //Long Term

    Cary, NC
    Must possessive excellent soft skills oral and written SAP Lotus Notes Would like A Certification AS 400...
  8. Sr. Manhattan WMS Technical Lead

    Cary, NC
    , RPG LE and iSeries CL code. Experience working in a DB2 environment preferred. Experience with...
  9. Infrastructure Capacity Data Analyst

    Cary, NC
    requirements as the basis for modeling, forecasting, and tracking future demand * Assist team in...
  10. Senior AS400/SYNON Developer

    Greenville, NC
    Senior AS400/SYNON Developer This Job was posted over 30 Days Ago on 08-23-2012 Find latest similar...
Browse all AS400 Jobs in North Carolina
Previous Page New Search